How to Fix iPad Touch ID Not Working?

How to Fix iPad Touch ID Not Working?

How to Fix iPad Touch ID Not Working? Touch ID is a convenient feature on iPads, allowing users to unlock their devices and authenticate various actions. However, it can be frustrating when Touch ID stops working. In this comprehensive guide, we will explore common causes and provide detailed step-by-step solutions to help you fix the issue on your iPad.

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Possible Causes of iPad Touch ID Not Working

Before delving into the troubleshooting steps, it’s essential to understand the potential reasons behind iPad Touch ID not working. Here are some common causes:

  1. Software glitches: System updates or app conflicts can affect Touch ID functionality. Sometimes, a software bug or corrupted data can interfere with the fingerprint recognition process.
  2. Dirty or wet home button: Accumulated dirt, dust, or moisture on the home button can hinder fingerprint recognition. This can happen if you frequently use your iPad with dirty or wet fingers.
  3. Damaged home button or cable: Physical damage to the home button or its connecting cable may disrupt Touch ID functionality. This could occur due to accidental drops or excessive pressure on the home button.
  4. Finger or sensor-related issues: Moisture, sweat, or an unregistered fingerprint can cause Touch ID failures. In some cases, if your fingers are too dry or moist or haven’t registered your fingerprints properly, the sensor may not recognize your prints accurately.

Troubleshooting Steps iPad Touch ID Not working?

Follow these steps to fix Touch ID issues on your iPad:

1- Clean the Home Button

Start by cleaning the home button using a soft, lint-free cloth. Gently wipe away any dirt, debris, or moisture. If there is stubborn grime, you can moisten the cloth slightly with water or isopropyl alcohol (70% concentration) and then clean the button. However, avoid applying liquids directly to the home button to prevent damage.

2- Restart Your iPad

  • Perform a simple restart by pressing and holding the power button until the “Slide to power off” slider appears. 
  • Slide it to turn off the iPad completely.
  • Wait for a few seconds, then press and hold the power button again until the Apple logo appears. 
  • This can help resolve temporary software glitches that may be affecting Touch ID.

3- Update iOS and Apps

  • Make sure your iPad is running the latest version of iOS. 
  • Outdated software can sometimes cause compatibility issues with Touch ID. 
  • Go to Settings > General > Software Update to check for updates and follow the prompts to install any available updates. 
  • Similarly, update your apps through the App Store to ensure they are optimized for the latest iOS version.

4- Re-register Your Fingerprints

  • If cleaning didn’t resolve the issue, try re-registering your fingerprints. 
  • Go to Settings > Touch ID & Passcode. 
  • Enter your passcode when prompted and tap on “Add a Fingerprint.” 
  • Follow the on-screen instructions to register your fingerprint(s) again. Ensure you place your finger in different positions and angles during the registration process for better recognition.

5- Remove and Re-add Fingerprints

  • Sometimes, removing and re-adding fingerprints can help resolve Touch ID problems. 
  • Go to Settings > Touch ID & Passcode, enter your passcode when prompted, and then tap on each fingerprint entry to delete it. 
  • Once deleted, tap on “Add a Fingerprint” to re-register your fingerprints. This process can refresh the fingerprint database and eliminate any potential glitches.

6- Reset Touch ID 

  • If the above steps don’t resolve the issue, you can reset the Touch ID settings. 
  • Go to Settings > Touch ID & Passcode, enter your passcode when prompted, and toggle off the options that use Touch ID, such as “iPhone Unlock” or “iTunes & App Store.” 
  • Restart your iPad by following the steps mentioned in the restart section. After the restart, return to the same settings and enable the toggles again.

7- Seek Professional Assistance 

If none of the troubleshooting steps mentioned above resolve the issue, there may be a hardware problem. Contact Apple Support or visit an authorized service center for further assistance. They will be able to diagnose and repair any potential hardware-related problems with your iPad’s Touch ID sensor or home button.


Troubleshooting Touch ID issues on your iPad can be a systematic process with the right steps. By following the cleaning methods, restarting the device, updating software, and reconfiguring fingerprints, you can likely restore Touch ID functionality. If all else fails, professional help is available to address potential hardware-related problems. Enjoy the convenience of Touch ID once again on your iPad!